1. Introduction
WordSAAS AI ("we", "us", "our") is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy describes how we collect, use, store, share, and protect your information when you use our website, WordPress plugins, SaaS products, and related services. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant regulations. Please read this policy carefully to understand your rights and our obligations.
2. Information We Collect
- Account Information: When you register, subscribe, or create an account, we collect your name, email address, company name, billing address, and password. This information is necessary to provide you with access to our services and manage your account.
- Payment Data: Payment information (such as credit card number, expiration date, and security code) is processed securely by our payment processors (Lemon Squeezy, PayPal, Stripe). We do not store full payment card details on our servers. We may store transaction records, subscription status, and payment history for billing and support purposes. See the privacy policies of our payment processors for more details.
- Usage Data: We collect information about how you interact with our website and products, including IP address, browser type, device information, operating system, referring URLs, pages visited, time spent on pages, and actions taken (such as clicks, downloads, and form submissions). This data helps us improve our services and user experience.
- Cookies & Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing behavior, preferences, and device. For more details, see our Cookie Policy.
- Support & Communications: When you contact us for support, feedback, or inquiries, we collect the information you provide, including your name, email, message content, and any attachments. We may also keep records of our communications with you.
- Marketing & Newsletter Data: If you subscribe to our newsletter or marketing communications, we collect your email address and preferences. You can opt out at any time.
- Third-Party Data: We may receive information about you from third-party sources, such as payment processors, analytics providers, or partners, in accordance with their privacy policies and your settings.
3. How We Use Your Information
- To provide, operate, and maintain our website, plugins, and SaaS products
- To process payments, manage subscriptions, and deliver purchased services
- To communicate with you about your account, updates, support, and important notices
- To personalize your experience and deliver relevant content and recommendations
- To analyze usage, monitor performance, and improve our products and services
- To comply with legal obligations, resolve disputes, and enforce our agreements
- To prevent fraud, abuse, and security incidents
- For marketing, advertising, and promotional purposes (with your consent where required)
We may combine information collected from different sources to provide a seamless and secure experience.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Consent: Where you have given explicit consent for specific purposes (e.g., marketing emails, non-essential cookies).
- Contract: To fulfill our contractual obligations to you (e.g., providing access to paid services, processing payments).
- Legitimate Interests: For our legitimate business interests, such as improving our services, preventing fraud, and ensuring security, provided these interests are not overridden by your rights.
- Legal Obligation: To comply with applicable laws, regulations, and legal processes.
5. How We Share Your Information
- Payment Processors: We share necessary information with Lemon Squeezy, PayPal, and Stripe to process payments and manage subscriptions. See their privacy policies for details.
- Service Providers: We may share your data with trusted third-party service providers (e.g., hosting, analytics, email, customer support) who help us operate our business. These providers are contractually obligated to protect your data and use it only for specified purposes.
- Advertising & Analytics Partners: We may share anonymized or aggregated data with advertising networks (e.g., Google AdSense) and analytics providers (e.g., Google Analytics) to measure performance and deliver relevant ads.
- Legal Authorities: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, sale, or transfer of assets, your information may be transferred as part of the transaction, subject to this policy.
- With Your Consent: We may share your information for other purposes with your explicit consent.
6. International Data Transfers
WordSAAS AI is operated from outside the US and EU. Your information may be transferred to, stored, and processed in countries other than your own, including countries that may have different data protection laws. We take reasonable steps to ensure your data is treated securely and in accordance with this policy. By using our services, you consent to these transfers.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period depends on the type of data, the purpose of processing, and legal requirements. For example:
- Account and subscription data: retained for the duration of your account and as required by law
- Payment and transaction records: retained for tax, accounting, and regulatory purposes
- Support communications: retained for quality assurance and dispute resolution
- Marketing preferences: retained until you opt out or withdraw consent
You may request deletion of your data as described below, subject to legal and contractual limitations.
8. Cookies & Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to collect and store information about your use of our website and services. Cookies help us remember your preferences, analyze site usage, deliver personalized content, and improve security. For more information, see our Cookie Policy.
- Essential Cookies: Required for core site functionality (e.g., login, security, shopping cart).
- Analytics Cookies: Used by Google Analytics and similar tools to measure site performance and usage.
- Advertising Cookies: Used by Google AdSense and partners to deliver relevant ads and measure effectiveness.
- Third-Party Cookies: Set by payment processors, social media, and other integrations.
You can manage your cookie preferences through our consent tool or your browser settings. Disabling cookies may affect site functionality.
9. Your Rights & Choices
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Access: Request a copy of your personal information
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another provider
- Objection: Object to processing based on legitimate interests or direct marketing
- Withdraw Consent: Withdraw consent for processing where applicable
- Opt Out: Opt out of marketing communications and non-essential cookies
To exercise your rights, contact us at [email protected]. We may require verification of your identity before fulfilling your request. We will respond within a reasonable timeframe, as required by law.
10. Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption, access controls, secure hosting, regular security reviews, and staff training. However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account. If you suspect a security breach, please contact us immediately.
11. Third-Party Links & Services
Our website and products may contain links to third-party websites, services, or integrations (including payment processors, analytics providers, and social media platforms). We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before providing any information:
12. Children's Privacy
WordSAAS AI is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us for removal. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.
13. International Users & Data Transfers
As a global business, we may transfer your personal data to countries outside your country of residence, including countries that may not provide the same level of data protection. We take reasonable steps to ensure your data is protected in accordance with this policy and applicable law. By using our services, you consent to these transfers.
14. Compliance with Laws and Regulations
We strive to comply with all applicable data protection and privacy laws, including but not limited to:
- GDPR (General Data Protection Regulation): For users in the EEA, we provide mechanisms for consent, access, erasure, and data portability.
- CCPA (California Consumer Privacy Act): For California residents, you have the right to know, access, delete, and opt out of the sale of your personal information.
- Other Jurisdictions: We endeavor to comply with other relevant privacy laws in the jurisdictions where we operate or have users.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of the revised policy. We encourage you to review this policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at [email protected].
17. Glossary of Terms
- Personal Data: Any information relating to an identified or identifiable individual.
- Processing: Any operation performed on personal data, such as collection, storage, use, disclosure, or deletion.
- Controller: The entity that determines the purposes and means of processing personal data.
- Processor: An entity that processes personal data on behalf of the controller.
- Consent: Freely given, specific, informed, and unambiguous indication of your wishes regarding the processing of your data.
